At EasyLink Automations, we want you to be completely satisfied with your purchase. If the Pro Add-on doesn’t meet your expectations, we offer a straightforward refund policy.
14-Day Money-Back Guarantee
All EasyLink Automations Pro Add-on purchases — Personal, Business, and Agency plans — come with a 14-day money-back guarantee. If you are not satisfied for any reason within 14 days of your original purchase date, you can request a full refund. No questions asked.
How to Request a Refund
TWe offer a 14-day money-back guarantee on all purchases. If you’re not satisfied, you can request a full refund within 14 days of your purchase date — no questions asked.
Steps to Request a Refund
- Log in to your MyPlugin Panel account
- Go to Orders from the sidebar menu
- Find the order you’d like to refund — eligible orders will show the remaining days in the Refund column
- Click “View” to open the order details
- In the “Request a Refund” section, enter your reason and click “Submit Refund Request”
What Happens Next
- Approved refunds are processed back to your original payment method
- You’ll receive an email confirmation that your request was received
- Our team will review your request within 5–10 business days
- You’ll be notified by email once your refund is approved or if we need more information
After the 14-Day Period
Refund requests made after 14 days from the original purchase date are handled on a case-by-case basis at our sole discretion. We may issue a full or partial refund if there are exceptional circumstances such as:
- A critical bug that prevents the Pro Add-on from functioning and cannot be resolved by our support team
We generally do not issue refunds after 14 days for reasons such as:
- Change of mind or no longer needing the product
- Failure to install or configure the Plugin (our support team is happy to help with this)
- Third-party plugin or theme conflicts
- Misunderstanding of features — we encourage reviewing the feature list on our Site before purchasing
License Renewals
If your license auto-renews and you did not intend to renew, you may request a refund within 7 days of the renewal charge. After 7 days, renewal refunds are not available, but you may cancel your license to prevent future charges.
To avoid unwanted renewals, you can turn off auto-renewal at any time through your account dashboard or by contacting us before the renewal date.
What Happens After a Refund
Once a refund is processed:
- Your Pro Add-on license will be deactivated immediately
- You will lose access to Pro triggers, actions, and authentication connectors
- You will no longer receive Pro updates or priority support
- The free EasyLink Automations Plugin will continue to work normally with its 59 triggers, 18 actions, and 13 connectors
Any automations you built using Pro-only features will stop functioning after your license is deactivated. We recommend reviewing your active automations before requesting a refund.
Free Plugin
The EasyLink Automations free Plugin is available at no cost on WordPress.org. Since there is no purchase involved, refunds do not apply to the free Plugin.
Exceptions — Non-Refundable Situations
Refunds will not be issued in the following cases:
- Violation of our Terms and Conditions, including redistribution or unauthorized sharing of the Pro Add-on
- Chargebacks or payment disputes filed without first contacting us — we kindly ask that you reach out to us directly before initiating a dispute with your payment provider
- Purchases made through unauthorized third-party sellers or using nulled/pirated license keys